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Forum Discussion
Subscription not working
Hi there, I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being ...
I have the same problem. When I try to make a payment, an empty window pops up to verify my payment, but it never moves forward. The same is on more browsers. The useless chatbot keep bringing me back, that for support I need a subscription - which I cannot do without support.
How can I upgrade my subscription?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi SBCHU, do you have any proxy, VPN, extensions, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Hi Jay, none of these.
- Jay
The window that should be popping up is the EU verification window for purchases. If it is blank, then it means the window or domain is being blocked.
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?
Tried, but no success.
One of the debug messages in the browser: "Refused to load https://acs.revolut.com/challenges/browser because it does not appear in the form-action directive of the Content Security Policy." Can it be, that Revolut cards are not supported?
- Jay
It's possible that this is the case. Are you able to pay using a different card?
Yes, but not really willing to do it. The subscription will be used for work, for which this is the card to use.
The payment works well with Hellosign - if it cannot work here, I will have to stay with the Hellosign package 😞
