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Support for rogue billing charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. Since I do not have a paid plan I cannot get support in any way. I tried using the "Billing Help Request" page, but my submission thus far has been ignored for over 2 weeks. If my credit card is being charged how can I get to talk with someone (phone, etc) to sort out this issue? There is no phone number for support, and no way to submit a ticket without a paid plan.
This is most likely an old business email account that still is active, but I no longer have access to.
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I will go back to Apple and tell them what you have said, but I very much doubt they will change their tune, so I am left out of pocket by £359.60 for a service I did not sign up for and did not use. Could you at least look into my account and confirm that it has not been used? If you cannot do this, can you tell me who can?
I have a similar problem. I have a basic account, but I am being charged $12.92 each month to my credit card. When I follow the suggested path for belling problems and enter the 12 character information on the credit card statement, I learn the name on the account, but this does not help me cancel the account of stop the payments. What must I do next?????
- Walter
Dropbox Community Moderator
Hi Martin42, sorry to hear you're having issues with this.
Since you've identified the email address that's associated with the charge in question, you can try logging into that account and cancelling your subscription from there.
If you don't have access to that email address though, you can contact our support team through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant infromation along with an email address we can reach you at.
Once you get a ticket number for your support interaction, you can share it with us here so that we can look it up in our system.
To help me attempt to get some refund from Apple, could you at least look into my account and confirm that it has not been used?
If you cannot do this, can you tell me who can?
Thank you.
I have a basic / free dropbox account. I received a bill today from dropbox for my company. I have no idea how this came about and need a refund. Please respond ASAP as your website gives no possibility to speak to a human being.
Thank you,
Tom
- Jay
Hi Tom Hallowes, could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice?
This will help me to assist further!
Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
My email address is [personal information removed per the Community's Guidelines]
- Rich
Super User II
Umar darz wrote:
Hello Can you help me I am charged by drop box and also do not have an active account with a paid plan! I cannot have seem to be able to contact anyone on the system to help sort this out.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
