Forum Discussion

janelaloca's avatar
janelaloca
New member | Level 2
3 years ago

Trying to Cancel Subscription

Help!  I'm trying to cancel a subscription plan.  When I go into my account and hit cancel plan  I get a message in the search box that says Pop-up Window Blocked.  I also don't understand how Drop b...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey janelaloca! Thanks for posting here. 

 

It sounds like you’re using a web extension to block ads and pop-ups on your browser, and it’s blocking a new Dropbox window to open. Is that the case?

 

Also, can you please go to this page, and let me know what’s the plan you see? 

 

Keep me posted.

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