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Murmur's avatar
Murmur
Explorer | Level 4
2 years ago
Solved

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Drop...
billing
dropbox business
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the image, could you try switching browsers to see if this helps?

Murmur's avatar
Murmur
Explorer | Level 4
2 years ago

Including screenshots for clarity. I press the add billing button and receive the error below. 



 

  

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the image, could you try switching browsers to see if this helps?

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 years ago

    Thank you! Safari worked. Chrome did not. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries, glad to hear that you were able to add the details!

       

      Enjoy your weekend!

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