Forum Discussion

deleteme's avatar
deleteme
Explorer | Level 3
2 years ago

Unable to delete account (Error 500)

I'm unable to delete my account. I've tried multiple browsers on multiple computers, in normal and private modes. The issue seems to be account related.

Any suggestions?

 

---

The error message on https://www.dropbox.com/account/post_delete:

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi deleteme, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing this error message, while hiding any personal info?

     

    This will help me to assist further!

    • deleteme's avatar
      deleteme
      Explorer | Level 3

      Hi Jay

      Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.

      The info in the post was included to suggest that this is probably not a local error.

      How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?

      I see other user reports of the same error but no resolve.

      Thanks