Unable to delete account (Error 500)

Hi deleteme, thanks for bringing this to our attention.

Could you attach a screenshot showing this error message, while hiding any personal info?

This will help me to assist further!

Hi Jay

Thanks for your reply. The error text has been copied from the actual error message and the URL / link from the web page.

The info in the post was included to suggest that this is probably not a local error.

How would an actual screenshot from one of the browsers on one of the computers be of any value which is not already there?

I see other user reports of the same error but no resolve.

Thanks

Are you the team admin on a Dropbox Business team? Do you have a paid subscription on your account?

Hi deleteme, just to confirm: when you visit your account's plan page here, do you see Basic, as your plan?

If so, then can I send you an email, in order for us to have a closer look into this? 

If your plan is a Plus one, that means your plan is still running and hasn't downgraded yet deleteme.

In this case, this would explain the error you get on your end, when trying to delete your account, since you'd be able to delete your Dropbox account, only once it's fully downgraded. 

I'd suggest you contact our Support team directly, if you wish to ask them to downgrade you immediately, if you don't want to wait until 2024.

Just an update, perhaps mostly for the next person struggling with the same error and going around in circles with this:

I requested an immediate downgrade from the support team, as suggested. They were unable to help with that.

The support team did state that I should be able to delete the account as a downgrade is requested. But I am not (just tried again). I provided the same error message as text. They also requested that error message as a screenshot (must be in the script). I sent it. They want to move the conversation to email and escalate to someone. So I'll wait for that.

Thanks for keeping us updated deleteme!

Let us know how it goes. 

Update:

- I contacted support and asked them to help with deleting the account. They downgraded the account to Basic and closed the support ticket. I'm still unable to delete the account (same error 500) and re-opened the support ticket.

- They also provided a prorated refund which is obviously nice but not requested.