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ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

Mobile
Payments
Plans
upgrades

35 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi andre347, I've merged you to this thread for those with similar questions.

     

    If you need any further assistance, please let me know.

  • andre347's avatar
    andre347
    New member | Level 2
    4 years ago
    I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
    The operation couldn't be completed.
    (NSURLErrorDomain error 409.)
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey ltg444, sorry to jump in here. 

     

    Can I actually reach out to you via email, so we can look into this internally?

  • ltg444's avatar
    ltg444
    Explorer | Level 3
    4 years ago

    I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ltg444, thanks for bringing this to our attention.

     

    Are you on a stable and reliable WiFi network? 

     

    Could you try connecting to cellular data to restore the purchases?

     

    This will help me to assist further!

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