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vkinglilo's avatar
vkinglilo
Explorer | Level 4
8 months ago
Solved

Unauthorized charges while on a Basic Account

I just got charged $184.67 for something I did not authorise.  Can someone help? 
account access
billing
Payments
  • Walter's avatar
    Walter
    8 months ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for clarifying that for us vkinglilo 

Have you tried using our self-served look-up tool to identify the email address that's associated with the charge in question?

vkinglilo's avatar
vkinglilo
Explorer | Level 4
8 months ago

The charge says this :-

4sq1t3vp1ldc via dropbox - I am not sure what that is. Is it associated with something else?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Did you try running this transaction ID with the look-up tool I linked to earlier vkinglilo? 

    If you did and stumbled upon an issue or still have questions, let me know and I'll reach out via email to investigate further.

    • vkinglilo's avatar
      vkinglilo
      Explorer | Level 4
      8 months ago

      Hi, Yes I did! Thank you, I have found whose account its linked to :) I appreciate your help!

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