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Jacqui 's avatar
Jacqui
New member | Level 2
11 months ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done
I've gone through the whole Dropbox roundabout - 
Login, search for payment ID, use credit card details - that didnt work 

We even CANCELLED OUR CARD - and still the payments are coming out on our new card

Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account.

I've sent contact help bot messages 
It seems we might need to start naming them - DODGY Drop box
I cant get out no matter how hard I try 
It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card  


 

account access
billing
Refunds

12 Replies

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  • Jacqui 's avatar
    Jacqui
    New member | Level 2
    11 months ago

    Yes Walter
    We would be really grateful for any kind of service from Dropbox.
    I have been working on this on and off for months, so we have quite the list of charges to discuss
    What are next steps please? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi JacquiJR - sorry to hear you're having issues with this.

    From what I gather you've already tried using our self-served look-up tool but it didn't help much. 

    If that's correct, please let me know if you'd like me to send you an email to have a further look internally and I'll use the email address that's linked to your profile here on our Community to reach out. 

    Thanks!

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