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Forum Discussion

Jacqui 's avatar
Jacqui
New member | Level 2
11 months ago

Unknown charges on our credit card. How can I contact Dropbox about this?

I am absolutely done
I've gone through the whole Dropbox roundabout - 
Login, search for payment ID, use credit card details - that didnt work 

We even CANCELLED OUR CARD - and still the payments are coming out on our new card

Every month, we get 2 charges for Dropbox, and no one in our office is connected or has a paying account.

I've sent contact help bot messages 
It seems we might need to start naming them - DODGY Drop box
I cant get out no matter how hard I try 
It must be fraud if its this hard to get any kind of service from a business that can manage to take payments even after we have updated our Credit Card  


 

account access
billing
Refunds

12 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 days ago

    Argh!! Sorry. 

    How silly is it that you can have same username with 2 different cases?!

  • JacquiJR's avatar
    JacquiJR
    Explorer | Level 4
    3 days ago

    No worries at all!  User name amended.  

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