Unknown credit card charge on basic free account

I have the correct account.  When I click on settings, it doesn't give me "Plan" as an option and it just says basic.  And nothing to click on.  Thank you!

Hi kb-23, since it says Basic, that means this account that you're looking at is a free one. 

Is it possible that the charge is linked to a different account? 

I'm being charged €19.99 a month for Dropbox even though I only have a Basic Account, and I can't get help!

My transaction id is TEN digits long, not twelve, so that prompt does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me?

I have two Dropbox accounts that I'm aware of. Both are Basic. I would be happy to completely delete them.

I cannot contact support directly because I'm on a Basic plan.

Thank you for your help,

Nick.

Hey Nick O, thanks for joining our Community.

I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?

Hi Hannah, yes absolutely do, please, thank you.

Hey Nick O! I just logged a ticket for you. 

When you get the chance, please reply back to me, and we’ll have a closer look.

Cheers.

Hi,

You asked me to reply to you so this is me doing that.

I'm not sure what else I'm supposed to be doing, but I guess you'll help me?

Thank you,

Nick

Nick O 

You need to reply to the open ticket via email

Anyone else have this problem.  I see on my statement that Dropbox just automatically charges me a full year subscription twice in a row when I am running on less than 2 GB with the FREE subscription status.  Then funny enough one of the charges was refunded.  What about the other one Dropbox??  Are we just paying for FREE accounts without our knowledge here.  Think maybe this company is trying to pull a fast one and pull in some quick money so they can cook the books.

DROPBOX - PLEASE REFUND MY ACCOUNT IMMEDIATELY!  and next time ask me before charging my card for nothing.

Hey Dissatisfied95, sorry to see you're having trouble.

It sounds like you might be getting charged for a different account.

Is it a credit card charge? If so, you can find out the email of the account using this page.

Is it an account you can access and cancel?