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BRM-SC's avatar
BRM-SC
Explorer | Level 3
4 years ago

Unknown Credit Card Charge

Please contact me to identify a charge on our company credit card.

We have no idea who is using the dropbox or if the charge is for an employee who is no longer with the company.

I do have the 12 Digit Dropbox Transaction ID, however the credit card info does not work on the lookup screen.

 

billing
cancellations
Payments

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you please send us the ticket number for the communication, so that I can check this out?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number, sunnyk1!

     

    I can see that you have an update on your ticket and that your issue has been resolved, which I'm happy to see.

     

    If you need anything else, make sure to let us know.

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