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Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

Zell's avatar
Zell
New member | Level 2
8 years ago
Hi Lusil, thanks for your help! I tried to open, on my Google Play, it does show dropbox as having a subscription, but as soon as I press the subscription button, it showed an empty subscription page đŸ˜«
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago

If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

Let me know if you have any other questions!

  • Zell's avatar
    Zell
    New member | Level 2
    8 years ago
    Okay, I'll try contacting them, thank you!
    • 123stu321's avatar
      123stu321
      New member | Level 2
      8 years ago

      Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a "google play" issue.. and google support are absolutely useless. Have you had any joy?

      • Myrt's avatar
        Myrt
        Explorer | Level 4
        7 years ago
        I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??
  • grow land's avatar
    grow land
    New member | Level 2
    4 years ago

    How EXACTLY do we contact Google Play Store about this??

    You sell thru this channel but can do NOTHING to help people that are double billed!!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi grow land, you can follow these steps in order to cancel a plan via Google Play.
      • Jaderlea's avatar
        Jaderlea
        New member | Level 2
        4 years ago

        I'm having this same problem.  These steps that you linked to don't work.

        Dropbox claims my subscription is through the google play store.

        Google Play store does not list a dropbox subscription on my subscription page.

        the email is the same.

        Has anyone figured out this stupidity?

        I want to consolidate my husband and my dropbox accounts, but dropbox won't let me accept his invite to a family plan without cancelling my current plan.

About Plans and Subscriptions

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