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Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

Zell's avatar
Zell
New member | Level 2
8 years ago
Okay, I'll try contacting them, thank you!
123stu321's avatar
123stu321
New member | Level 2
8 years ago

Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a "google play" issue.. and google support are absolutely useless. Have you had any joy?

  • Myrt's avatar
    Myrt
    Explorer | Level 4
    7 years ago
    I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hi there Myrt, 
       
      Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?
       
      Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?
       
      Let me know how it goes!
      • Ped11's avatar
        Ped11
        New member | Level 2
        7 years ago
        I'm also having the same problem. It's not showing in Google play as a subscription so I'm unable to cancel
    • Ped11's avatar
      Ped11
      New member | Level 2
      7 years ago

      Have you found a fix

      Myrt wrote:
      I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey there Ped11, 
         
        If you’ve ensured that you’re signed in to the same email address on your Google Play and your Dropbox account, could you try signing out and back in to your Google Play account? Maybe that will do the trick. 
         
        In any case, let me know how it goes and I’ll make sure to get back to you as soon as possible. Thanks!

About Plans and Subscriptions

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