Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

123stu321's avatar
123stu321
New member | Level 2
8 years ago

Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a "google play" issue.. and google support are absolutely useless. Have you had any joy?

Myrt's avatar
Myrt
Explorer | Level 4
7 years ago
I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Myrt, 
     
    Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?
     
    Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?
     
    Let me know how it goes!
    • Ped11's avatar
      Ped11
      New member | Level 2
      7 years ago
      I'm also having the same problem. It's not showing in Google play as a subscription so I'm unable to cancel
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi Ped11, sorry to hear that you’re also having this issue. 
         
        As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further assist.
         
        In any case, let me know how it goes and don’t hesitate to give me a nudge if you have any other questions!
  • Ped11's avatar
    Ped11
    New member | Level 2
    7 years ago

    Have you found a fix

    Myrt wrote:
    I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey there Ped11, 
       
      If you’ve ensured that you’re signed in to the same email address on your Google Play and your Dropbox account, could you try signing out and back in to your Google Play account? Maybe that will do the trick. 
       
      In any case, let me know how it goes and I’ll make sure to get back to you as soon as possible. Thanks!
      • Snakey1989's avatar
        Snakey1989
        New member | Level 2
        7 years ago
        I am also having this issue.
        Google cannot locate it attached to either of my emails. I have been charged for a months usage that I don't want, I don't even have Dropbox INSTALLED.
        Please help!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!