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Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need t...
cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

Ped11's avatar
Ped11
New member | Level 2
7 years ago
I'm also having the same problem. It's not showing in Google play as a subscription so I'm unable to cancel
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi Ped11, sorry to hear that you’re also having this issue. 
 
As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further assist.
 
In any case, let me know how it goes and don’t hesitate to give me a nudge if you have any other questions!
  • Ped11's avatar
    Ped11
    New member | Level 2
    7 years ago

    The account is the same  google and Dropbox. I have tried contacting google but it always makes me post a question on the community page and none is replying to it. I can’t find away to cancel it and I can’t really afford it 

  • Snakey1989's avatar
    Snakey1989
    New member | Level 2
    7 years ago
    I am EXTREMELY FRUSTRATED at this system.
    I too have no subscription, and Google has declined any knowledge or wrong doing.
    I have now been forced to pay for 3 months of this dratted program that I simply can not afford.
    I need an answer, and soon. Please!!!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey Snakey1989, sorry to hear that.

    At first, please note that you can look up the email address and payment date associated with a charge with our credit card self-serve lookup tool:

    https://www.dropbox.com/payments/find_receipt

    If you're still having trouble with this and you subscribed to one of our plans through your mobile device, I'm afraid there's not much we can do from our end and you'll have to contact Google support for more info.

    Nonetheless, if there's anything else I can help with or you have any other questions, please don't hesitate to get back to me. Cheers!

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