Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Zel's avatar
Zel
New member | Level 2
8 years ago
Solved

Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!

cancellations
Dropbox Plus
Plans
  • Lusil's avatar
    Lusil
    8 years ago

    If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter. 

    Let me know if you have any other questions!

22 Replies

Replies have been turned off for this discussion
Show More
  • Jaderlea's avatar
    Jaderlea
    New member | Level 2
    4 years ago

    I'm having this same problem.  These steps that you linked to don't work.

    Dropbox claims my subscription is through the google play store.

    Google Play store does not list a dropbox subscription on my subscription page.

    the email is the same.

    Has anyone figured out this stupidity?

    I want to consolidate my husband and my dropbox accounts, but dropbox won't let me accept his invite to a family plan without cancelling my current plan.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jaderlea, sorry to hear you're having issues with this.

     

    Could you clarify how exactly did you upgrade in the first place? Was it through our website or via the app store on a mobile device?

     

    Also, what is reported in your account's plan tab at the moment?

     

    Keep us posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!