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Forum Discussion

mkalichman's avatar
mkalichman
Helpful | Level 5
3 years ago
Solved

Update billing info email, but I have a Dropbox Basic account.

I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:   "Your credit card is expiring at the end of the month! To keep your Dropbox a...
billing
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all!

 

We've reported these mismatching emails to our Payments team, and they reviewed our processes to make sure it reaches only the correct users. So, if you ever receive a similar email (which you shouldn't), please let us know. 

 

mkalichman and jade1230, we'd be happy to open a support ticket to help remove your credit cards if that's OK. 

 

Thanks for the reports.

jade1230's avatar
jade1230
Explorer | Level 4
3 years ago

Thank you! I'd like to remove my credit card information as well.

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