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Forum Discussion

mkalichman's avatar
mkalichman
Helpful | Level 5
3 years ago
Solved

Update billing info email, but I have a Dropbox Basic account.

I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:   "Your credit card is expiring at the end of the month! To keep your Dropbox a...
billing
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I just sent you the emails! I'll see you both there, thanks! 😎

Lettice's avatar
Lettice
New member | Level 2
3 years ago

Boy, Dropbox does not make anything easy. I received this message: 

Take a moment to verify your payment details You should if you want to renew your Dropbox subscription. ​​Your current subscription will be downgraded to Dropbox Basic, with a limited space of 2 GB, if we don't receive your payment soon.

Update your billing info now to continue with your current plan.

 

When I log into my acct there is absolutely no billing option. It says I have a basic plan, so how can I be downgraded to basic. Does this mean I'm not paying anything, it's a free plan? So why why does it say I'll be downgraded to basic if I don't update my billing info.

 

Seems like a marketing ploy to get people to upgrade to paid plans.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Lettice, did you have a paid account at some point? If you're not seeing any payments on this page, is it possible that you have another email address on which there could be a Dropbox account?

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