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Forum Discussion

mkalichman's avatar
mkalichman
Helpful | Level 5
3 years ago
Solved

Update billing info email, but I have a Dropbox Basic account.

I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:   "Your credit card is expiring at the end of the month! To keep your Dropbox a...
billing
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.

lcola's avatar
lcola
Explorer | Level 3
3 years ago

Hi Hannah,

 

Thanks for your reply. I've attached a screenshot below of my plan and an image of where I can see my billing details which should be removed. Thanks for your help. 

 

 

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lcola, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally? 

  • lcola's avatar
    lcola
    Explorer | Level 3
    3 years ago

    Hi Walter, 

    That would be great thanks. Are you able to access my email via your systems? Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, no worries lcola - I've just sent you an email to the email address that's connected to your profile here on our  Community. 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

     

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