Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jpark134's avatar
jpark134
Explorer | Level 4
3 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
billing
Payments
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi dreamingusername, sorry for jumping in. 

 

Are you receiving the same error message even on another browser/incognito window? 

 

Have you recently tried the same payment method with another service and you had no issues?

jpark134's avatar
jpark134
Explorer | Level 4
3 years ago
Hi Nancy,

Thanks for jumping in. Yes I use this payment method on multiple accounts. No, I don’t want to download another browser app. My goal is to go to my Dropbox account and update my credit card information.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jpark134, it might sound trivial but have you made sure that you're putting all the correct info, when updating your billing? 

     

    Can you send me a screenshot of the error message you get when trying to make that change? (just make sure none of your personal info is shown there) 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!