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Forum Discussion

jpark134's avatar
jpark134
Explorer | Level 4
3 years ago

Update billing info

Every instruction page tells me to go to my account page, click on settings, then click on billing, in order to update my credit card information. However, there is no "billing" button on my settings...
Account Settings
billing
Payments
Web
papamcbride's avatar
papamcbride
New member | Level 2
3 years ago

i am trying to update my visa information, but it tells me my information is incorrect. I need to do this so I dont lose all my files

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey papamcbride, thanks for letting us know about this.

 

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

 

Feel free to try doing the same from a different browser, to see if it works?

 

Keep me posted!

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