You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Upgrade not implemented on my account, with PayPal
I upgraded my account hours ago after experiencing payment issues due to a hacked bank account. I've now lost the 3TB plan I was on (I am a long-time subscriber) and hours later my files are still not syncing across my devices AND I keep being asked to upgrade when I've already PAID for the upgrade (I have PayPal transaction ID). Ridiculous. DropBox makes it so difficult to get support. Please advise? #frustrated
- Jay
Dropbox Staff
Hi Madbirdofvino, thanks for messaging the Community.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me posted!
