Forum Discussion

Madbirdofvino's avatar
Madbirdofvino
New member | Level 2
2 years ago

Upgrade not implemented on my account, with PayPal

I upgraded my account hours ago after experiencing payment issues due to a hacked bank account. I've now lost the 3TB plan I was on (I am a long-time subscriber) and hours later my files are still not syncing across my devices AND I keep being asked to upgrade when I've already PAID for the upgrade (I have PayPal transaction ID). Ridiculous. DropBox makes it so difficult to get support.  Please advise?  #frustrated 

billing
Payments
Plans
upgrades

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Madbirdofvino, thanks for messaging the Community.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
     

    Keep me posted!

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