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Forum Discussion

praew's avatar
praew
New member | Level 2
3 years ago

Upgrade plan not reflected

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
Dropbox Plus
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upgrades
Najiee 's avatar
Najiee
Explorer | Level 3
3 years ago
I have paid to upgrade my account from basic to professional. Immediately after processing my payment, there was an "upgrade error" message. There is no way to submit a ticket or get this resolved without having to come to this community which is ridiculous. Please help resolve this issue quickly I would hate to have to boycott drop box I've been using this service for years.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Najiee  , sorry to see you're having trouble.

     

    Did you try to upgrade your account directly through our website or from the app on your phone?

     

    Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned. 

     

    Keep me posted, and we'll take it from there!

    • Najiee 's avatar
      Najiee
      Explorer | Level 3
      3 years ago
      I paid through the app and yes the payment was processed
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi @Najiee , can I send you an email, in order for us to have a closer look into this? 

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