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Forum Discussion

praew's avatar
praew
New member | Level 2
3 years ago

Upgrade plan not reflected

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
Dropbox Plus
Payments
Plans
Storage space
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Najiee  , sorry to see you're having trouble.

 

Did you try to upgrade your account directly through our website or from the app on your phone?

 

Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned. 

 

Keep me posted, and we'll take it from there!

Najiee 's avatar
Najiee
Explorer | Level 3
3 years ago
I paid through the app and yes the payment was processed
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi @Najiee , can I send you an email, in order for us to have a closer look into this? 

    • Lisarose's avatar
      Lisarose
      Explorer | Level 4
      3 years ago
      Hi! I am having the exact same issue here if you could help as well as I need to use the account for work!
    • Najiee 's avatar
      Najiee
      Explorer | Level 3
      3 years ago
      Yes. It's the same email associated with this account
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thank you both for your updates Lisarose & Najiee   - much appreciated!

         

        Can you please try restoring your purchases as outlined here and let us know how it goes?

         

        If the issue persists, would it be OK with you if we reach out via email to investigate further? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Lisarose, sorry to hear about this.


    Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? 

    • Lisarose's avatar
      Lisarose
      Explorer | Level 4
      3 years ago
      Hi Walter!

      I did it via the App and through Apple which the payment goes through and then it says there’s an issue to contact support directly.

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