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Forum Discussion

praew's avatar
praew
New member | Level 2
3 years ago

Upgrade plan not reflected

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
Dropbox Plus
Payments
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upgrades
Najiee 's avatar
Najiee
Explorer | Level 3
3 years ago
I paid through the app and yes the payment was processed
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Lisarose, sorry to hear about this.


Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device? 

  • Lisarose's avatar
    Lisarose
    Explorer | Level 4
    3 years ago
    Hi Walter!

    I did it via the App and through Apple which the payment goes through and then it says there’s an issue to contact support directly.

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