Forum Discussion

superJames's avatar
superJames
New member | Level 2
2 years ago

'Upgrade your browser to use Dropbox: OEM DELL APP' error when redeeming promotion

I am creating a new discussion, since the original discussion which is under the same title with out the OEM DELL APP, and was not started by me, has been locked.  Here is what has happened. Dell h...
Error Messages
Promotions
superJames's avatar
superJames
New member | Level 2
12 months ago

The default browser is the latest version of Edge, so I know that it is not affected by the browser version.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi superJames, thanks for bringing this to our attention.

 

When you say that the has stopped working for a while, could you clarify what you mean by that? Were you using that app before? When approximately did you purchase the laptop?

 

Are you trying to activate the promotion on a new or existing Dropbox account?

 

This will help me to assist further!

  • superJames's avatar
    superJames
    New member | Level 2
    12 months ago

    I am trying to activate the 20 GB promotion on this account. The issue is, that back in the past, Dell had a promotion with Dropbox with a purchase of a new Dell computer, you get 20GB of space. I learned that it stopped working for a while, due to an old forum post by someone else, and from when I tried to redeem it.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey superJames - thanks for the additional info - much appreciated. May we reach out via email to have a further look internally? This way we'd be able to investigate with account and device specific information. 

      • superJames's avatar
        superJames
        New member | Level 2
        12 months ago

        That is fine

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