Forum Discussion

Mrrobertsphotography's avatar
Mrrobertsphotography
Explorer | Level 4
5 years ago

Upgraded my storage and it’s not showing in my account

I upgraded my account a few days ago via apple iTunes and I get an error message. It took my money £9.99 but didn’t upgrade my Dropbox. My email is [email removed as per Community Guidelines] P.s Wis...
billing
Error Messages
Payments
Storage space
upgrades
Chris8383's avatar
Chris8383
Explorer | Level 3
3 years ago
I tried to restore purchases but it said unable to perform action. And to clarify, I have two other Dropbox accounts that I don’t use (don’t remember passwords-old accounts). The one I’m signed in won’t show me
Upgraded but it charged me for the subscription. I really need the extra space on that account for family photos/ videos
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Chris8383, can I send you an email, in order for us to have a closer look into this? 

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