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DTEydon's avatar
DTEydon
Explorer | Level 3
8 months ago
Solved

Upgraded using the wrong email address. What can I do?

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
account access
Account Settings
upgrades
  • Walter's avatar
    Walter
    8 months ago

    I see, thanks for clarifying that for me DTEydon 

    In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

    Let me know if you have any other questions. 

DTEydon's avatar
DTEydon
Explorer | Level 3
8 months ago

Yes I clearly opened/upgraded on my iPhone, thinking I was sorting a problem I faced with my storage capacity being reached.

All my data is still in place on my mac desktop.

  • DTEydon's avatar
    DTEydon
    Explorer | Level 3
    8 months ago

    I've realised that I'm discoursing with you whilst in my 'old' account, but my phone is in 'new' account mode.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      I see, thanks for clarifying that for me DTEydon 

      In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

      Let me know if you have any other questions. 

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