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Forum Discussion
Urgent, cant update my billing information
Hi,
Im trying to update my credit card, but I get the following erro message when trying to do so:
"
You can’t update your billing information because Credit Card doesn’t support None currency."
92 Replies
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Thank you again
The simple answer is I do not know if there is an account with with any or all of these emails accounts
I have tried to log in using them but after discussing with the Dropbox support a couple of years ago they said just to use one
So I use [removed per the Community's Guidelines]
- Megan
Dropbox Community Moderator
Hey Peter1944, sorry to jump in here!
You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded?
Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current one.
Thank you Megan
It is my credit card will expire on 22/11/2022 not my upgrade
I believe now the upgrade plan expired back in September
The whole point of me contacting Dropbox was to allow me to update my Credit Details
I'm having the same issue with getting the message "You can’t update your billing information because Credit Card doesn’t support None currency." I tried to enter a new credit card (two different cards) and also unsuccessful in using the Paypal option. Our account has been downgraded because of the problem making the payment.
The user I was having trouble with is [email removed as per Community Guidelines] I was trying to update the billing information, which didn't work. I finally just went to upgrade the account to 2TB instead of doing it by updating billing information. It had been reduced to 2 GB since the yearly fee hadn't been paid.
Yes, thanks very much for checking!
