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Muhammad Mohsin's avatar
Muhammad Mohsin
New member | Level 2
4 years ago
Solved

Wrong Date of Birth

Hello I have wrongly entered my date of birth today what should i do?

 

Account Settings
Dropbox Family
  • Sam DBX's avatar
    Sam DBX
    3 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

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  • flyingcow's avatar
    flyingcow
    Explorer | Level 3
    3 years ago

    Thanks Jay,

                          The next basic question, how do I contact support? The is a BOT that will not transfer me and I can not find a phone number of direct email address.

                           Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey flyingcow! 

     

    Are you currently logged in to your Dropbox Family account? 

     

    If yes, you can log a ticket about this or, even chat with our support team, via this page.

  • Eunseongkim's avatar
    Eunseongkim
    Explorer | Level 4
    3 years ago

    I use gmail account and I was in the proceed of payment.

    I accidentally thought the year was today's date and due to children stafety? 

    The account has been locked down. 

     

    I sent email to dropbox admin and there is no reply.

    I have no idea to contact to them... 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Eunseongkim, sorry to hear about this confusion.

     

    Can i send you an email, so our team can look into this?

  • Eunseongkim's avatar
    Eunseongkim
    Explorer | Level 4
    3 years ago

    @Hannah  Yes, please!! 

    Waiting for your email to come. ^^

  • Sam DBX's avatar
    Sam DBX
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi everyone 👋🏽

     

    Jumping in here to help clarify some issues you’ve pointed out in this thread.
     
    As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.
     
    The age requirements are: 
    • In the United States: You must be 13 or older.
    • Outside the United States: You must be 16 or older.
     
    If you added the wrong date by mistake:

     

    💌 Please contact support so we can manually verify your date of birth and edit it for you:
     
    Tip: you can find your support entitlements here.
     
    If you have access to email support:
    1. Contact Dropbox support within 30 days to have your account reactivated. 
    2. Our support team will ask you to provide proof of your date of birth. 
    3. After your information is verified, you’ll be notified through email when your account has been reactivated.
     
    If you don’t have access to email support:
     
    1. You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth. 

     

     
    1. To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:
      • Birth certificate 
      • Passport (the page containing your name and date of birth)
      • Driver’s license, learner’s permit are acceptable forms of proof of age
      • Any official government document issued by a national agency or equivalent is acceptable.  Note: please do not upload any of these documents through the community forums.
     
     
    1. Our team will verify this info and make a change if accepted.
     
    Hope this helps!
    Sam 

     

     

  • seekinganswer's avatar
    seekinganswer
    Explorer | Level 3
    3 years ago

    Hello I have wrongly entered my date of birth today what should i do?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi seekinganswer, I hope you're doing well! 

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Let me know!

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