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katesrap's avatar
katesrap
Explorer | Level 3
3 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. 

 

I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction. 

 

WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help. 

cancellations
Payments
Refunds

16 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    katesrap wrote:
    I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days

    If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    3 years ago
    I’ve submitted this form twice now - the page on browser comes up and says it was submitted successfully but I do not receive an email with a ticket ID
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in too, katesrap. It sounds like your ticket wasn't submitted properly from what you describe.

     

    Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You're all set, katesrap! When you get the chance, please check your email address and reply back to my message.

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