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JC_2023May's avatar
JC_2023May
Explorer | Level 3
3 years ago

Your Dropbox Business team has been downgraded and files have stopped syncing

Hi,   I received an email that our Dropbox Business account was downgraded 3 days ago, and your team files stopped syncing. To keep using Dropbox Business and resume syncing, contact your admin. (w...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JC_2023May, can you clarify your account's plan right now?

 

Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please? 

JC_2023May's avatar
JC_2023May
Explorer | Level 3
3 years ago

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JC_2023May, sorry to jump in here, but I just wanted to mention that it seems that you're part of a team that's in locked state. 

     

    Since you're a member of the team and not the admin, you have two options now. Either contact your admin and ask them to upgrade your subscription (or disband the team to revert the member accounts back to personal accounts) in order to resume syncing, or you can leave your team, which will impact what content you can access.

     

    I hope this helps!

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