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Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
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I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!
- Hi Nancy, Can you please add a support ticket for me as well? Same problem.
it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up
- I don’t know what was done on the support end but I was finally able to get more space on Friday.
- Yes I was trying Saturday and Sunday (and today) still unable
I am having exactly the same issue - I have an expired and removed Google subscription - expired last week - and can't upgrade directly and can't get Dropbox support as I am now not a paying customer (even though I want to be!)
- Good morning Megan,
I am having the same problem, can you please help me get a support ticket? Thank you!! Hello,
I am unable to upgrade my plan using the Dropbox.com website. My subscription with the Apple App Store has already expired, and I do not want to upgrade through Apple. I keep getting this error message: "Your plan and billing information are managed externally." How can I upgrade without using the Apple App Store?
- Walter
Dropbox Community Moderator
Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error?
If you do, would it be OK if we send you an email to investigate further?
