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Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
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I am trying to link a Paypal account to my payment options. After selecting "Paypal" and entering in the country and bill zip, I select "Save" and I get a "Oops. Something went wrong" message. I tried this process in Firefox and Chrome, but the process is the same. I will say my Paypal account does have a different email address attached to it. Maybe this is causing the problem? Is it possible to get the 2 accounts to sync?
Best regards
-Jason
I'm having the exact same problem, i cant subscribe to any plan or update the billing method...
If anyone could help it wold be great.
Thanks.
- Megan
Dropbox Community Moderator
Hello there, fstoolcorp & RitaNascimento, how are you today?
Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google?
Let me know more!
@Megan i was previously in a plus subscription and i accidentally cancelled it, and now i cant resubscribe it.
It gives me the error: Your plan and billing information are managed externally.
I have exactly the same problem. I wanted to change the payment information and as soon as the subscription ended, the exact same error began to appear. I did not purchase a subscription in either the AppStore or Google Play, only through the website.
Same problem here
same issue. My plan is currently basic/free. I have previously subscribed though on a monthly basis. I have not purchased through an app store, only from the dropbox website.
I'm having the same issue. I'm trying to resubscribe to a plan and this is the message prompt and it's not pushing through. Tried to update the billing information to PayPal; however, there's an error "There was a problem completing this request" Can you please help me? This is urgent.
Same here. And the support in Chat Box is can't help.
