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Your plan and billing information are managed externally
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
90 Replies
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- Megan
Dropbox Community Moderator
Hey all, thanks for notifying us about this!
We are aware of an issue affecting Checkout on Dropbox.com and our Engineers are working to fix this. Thank you for your patience!
Finally they fixed it. I'm good now.
DaveDropbox Staff
Hey all,
Our Engineers are actively looking into the issue at hand, and we will reach out as soon as itβs resolved.
Thank you,
Dave
So it was an issue on your side. Hopefully it doesn't come up again.
I have the exact same issue. I cant "Upgrade". I cant add credit card. I cant contact customer support. Dropbox, you have a great service, but your support is subpar. If I have issues with billing, my goto should not be asking the community. I have spent several hours trying to get this resolved and still have no clear path to getting this resolved.
Strange, they've fixed it like yesterday, works for me now and judging by posts - for everyone.
Have you tried incognito mode in browser?RE the support - I've emailed to "billing-support@dropbox.com", the only address I've managed to find (in my old receipts)
I am trying to upgrade my storage space and every time I get an error that says "my account is managed externally" I click upgrade and it won't even let me put in my credit card information, it automatically reverts me to the Subscriptions Management page with that message. My shared folders from work have stopped syncing and I need to view updates from a coworker so How do I get more storage space?
- Dear Dropbox Team,I'm trying to pay for this month but i was facing some issue with the payment. Previously i paid through UPI payment and opted for auto renewal but the payment was failed and now i can't see the UPI in the payment portal. When i enter the payment portal it says "My payment was managed externally" screenshot attached.
Since dropbox plays a crucial role for my work i tried to change the payment from UPI to Credit card now it shows popup "You can't update your billing information because Credit card doesn't support none currency."
Kindly let me know what should i do. It is circling back to the above pages wherever i click the upgrade or pay button. - Walter
Hey baileyhoward2400, sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error?
Cleared the cache...still get the message
Tried incagnio... message still the same
and tried in Google Chrome...same
