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Pixcel's avatar
Pixcel
Explorer | Level 4
3 years ago

A problem occurred while processing this request

Hello,
Every time I open a web page from a smartphone or pc to log into Dropbox, I get the message "A problem occurred while processing this request" after entering my login.

I cleaned the browser cache, changed browser,... but the error persists.

I still receive my double auth code. And can log in to Dropbox.

Do you know why this message?

Thanks in advance

Account Access
Account Settings
Error Messages
Security
  • Megan's avatar
    Megan
    3 years ago
    Thank you for reaching back to me, I hope you enjoyed your weekend Pixcel.

    I just sent you an email, in order for us to have a closer look into this. 

    Reply back to me and we'll take it from there. 
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Pixcel, how are you today? 

    If you use incognito mode and try to access your account, do you still see the error there? 

    If so, can you send me a screenshot of it so I can see it too? 

    Let me know.
    • Pixcel's avatar
      Pixcel
      Explorer | Level 4
      3 years ago
      Hi Megan,
      Fine thank you and you?

      Thanks for your reply, I tryed the incognito mode and the error persist.

      How can I send a screenshot?

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