Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NEWBIEONE's avatar
NEWBIEONE
Explorer | Level 4
3 years ago
Solved

Backing up computer problem

Just established my dropbox account and trying to follow instructions to back up my computer but "preferences" does NOT display when I click on my avatar so cannot get anywhere. 

desktop
Dropbox Backup

16 Replies

Replies have been turned off for this discussion
Show More
  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Hi Hannah - it just shows "Dropbox" no version shown, if I hover over it in the Task Bar...............

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Wan34, it sounds like you're hovering over the task bar icon, and not the Dropbox icon in the menu bar or system tray, depending on your OS. 

     

    Please could you locate the icon near the clock and let us know what you see when hovering over it?

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Hi Jay - 183.4.7058 - says it's up to date

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Now that you've found the app itself, you can click on it once and view the avatar or initials on the top right corner to access the preferences.

  • Wan34's avatar
    Wan34
    Explorer | Level 3
    3 years ago

    Thanks Jay  both for your patience and being able to sort me out!

     

    I've been able to follow instructions on how to free up my C Drive.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to have helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy the rest of your week!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!