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plentifulreverie's avatar
plentifulreverie
New member | Level 2
1 month ago
Solved

Browser gives "Previous sign in interrupted" error when trying to sign in to desktop app

I made an account yesterday (with the basic free account) and downloaded the desktop app. One problem is that no icon appears on my desktop. If I need to open the app, I have to press the Windows key and type the name in.

The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in. Open Dropbox" but then the app would give an error "Previous sign in interrupted. Please try again." immediately after.

I've uninstalled the app, reinstalled it, restarted my laptop, cleared my browser's data, but still get the same error.

I'm able to sign in on my other browser (Firefox) and mobile browser (Chrome app) without any issues. It's just the windows desktop app.

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  • Rich's avatar
    Rich
    1 month ago
    plentifulreverie wrote:

    The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in.

    Have you tried changing your default browser to Firefox, to see if signing in to the app is successful?

    Edge and Chrome are basically the same (both are based on Chromium), so I'd set your default to Firefox and try again.

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    1 month ago
    plentifulreverie wrote:

    The major problem is that I can't sign into the desktop app. It would open my default browser (Edge) for me to sign in and then that page would change to "Successfully logged in.

    Have you tried changing your default browser to Firefox, to see if signing in to the app is successful?

    Edge and Chrome are basically the same (both are based on Chromium), so I'd set your default to Firefox and try again.

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