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Krijo's avatar
Krijo
Explorer | Level 3
2 years ago

Can’t see my avatar or access my settings and profile

I have several Dropbox accounts. Most have the blue Dropbox avatar in the upper left corner, and my own profile and initials in the upper right corner. One account has a black Dropbox avatar, which I think means it is synching (which it is not, since I deleted the app on my computer so that it would stop). On this account I cannot see my avatar or profile. How can I access those?

Account Settings

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  • Krijo's avatar
    Krijo
    Explorer | Level 3
    2 years ago

    Not me unfortunately. See screenshot.

  • Krijo's avatar
    Krijo
    Explorer | Level 3
    2 years ago

    And when I click on the little settings icon next to the words All files, it opens only links to detailed actions with the files, not my profile or even the settings.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Krijo, could you try accessing your account page here?

     

    Could you also disable any running extensions on your browser and see if this could be affecting the view of the Dropbox site?

  • Krijo's avatar
    Krijo
    Explorer | Level 3
    2 years ago

    I tried with Chrome and Safari. They’re both the same. No extensions or blockers on Chrome, and disabled on Safari.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Krijo, in this case can I send you the email in order for us to have a closer look into this? 

  • Krijo's avatar
    Krijo
    Explorer | Level 3
    2 years ago

    Sure. But first tell me how it works. What happens once I get the e-mail?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you an email Krijo!

     

    All you have to do is reply back to me, and I'll send your case to our specialized agents in order to have a look. 

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