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Forum Discussion
Andrew1983
6 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
95 Replies
Replies have been turned off for this discussion
- Mark5 years ago
Super User II
Without access to the email or a device already logged in I'm afraid you cannot do anything to regain access.
- MariaKiou5 years agoNew member | Level 2
Hello guys,
I lost my email account, I remember my password here and when i try to login it says that i cant login because my password is expired and they send me an email, but i cant have the email because i lost my email account. What can I do ? 😞
thank you! - Lusil5 years ago
Dropbox Staff
Hey MariaKiou, thanks for reaching out to us.
I moved your post here, where other users have expressed a similar concern.
Have a look at what is advised and let us know if you have any other questions. Cheers! - cpren5 years agoNew member | Level 2
I am also locked out of my email account, it has been deleted so can't access my dropbox account. I have opened a new dropbox account with my new email. Is there anyway that would verify that the old account is mine. Can they be synced? I have so many pictures from when my kids were small on the old account and would like to recover.
- Mark5 years ago
Super User II
Unless you have a device already logged in cpren I'm afraid not.
- Lnnewm015 years agoNew member | Level 2
How can you reset your password if you don't have access to the email account any more. I got a new phone and when it transferred and it didn't recover the password. My late husband set this up for me and I have no clue what the password is.
- Mark5 years ago
Super User II
You cant I'm afraid.
Use your old phone that is logged in to move everything to a new account
- shcross19775 years agoExplorer | Level 4
Hi Please HELP!
I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!
- Mark5 years ago
Super User II
Without access to the email account there is nothing you can do I'm afraid.
Go to your old phone and create links to all of your files and then download them before putting them on a new account
- Chsejer5 years agoNew member | Level 2My password ran out and I No longer have acces to the original e mail.
How do I gerne into My accent and All My pictures og My sons lave father 😢
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