Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RaymondvA's avatar
RaymondvA
New member | Level 2
2 years ago
Solved

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    2 years ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

dgisle's avatar
dgisle
Explorer | Level 4
2 years ago

Yes.  I am so confused.  I have found that I have three dropbox accounts set up:  

[Removed as per Community Guidelines]

 

I paid or my charge card was charged $129.95

I have no way of knowing which dropbox account this was charged against.  It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.

 

All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]

dgisle's avatar
dgisle
Explorer | Level 4
2 years ago

I am guessing I just need to leave things as they are and know that my dropbox is under the [removed] where all my pictures are.  Maybe cancel all the other accounts.

 

[personal information removed per the Community's Guidelines]

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!