Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Cannot move files when trying to merge old Dropbox folder with new Dropbox folder.
After running the Windows update from 12/13/22 I had to reinstall Dropbox. When I tried to use my old Dropbox folder I could not because it said there was already one there. So I had to place the new Dropbox folder in another location.
The problem that there are different files in the two location and so I am trying to slowly move files that were in the old DB folder to the new, but I keep getting a message that "these files are online only, and need to be moved to the dropbox folder before opening". Which is exactly what I am trying to do!
It is as if many of the files that were in the old DB folder have retained their online only properties and cannot be moved because they are no longer linked to DB.
So how can I get them back in the DB folder so that they can be accessed again?
Thanks for any help you can provide.
12 Replies
Yes and on that example I have a valid file. But there are others where the only file "remnant" I have is the file in the old folder that tells me that I need to move it to my dropbox folder to be able to open it. It seems like if I could somehow get the old folders inside of the umbrella of the new Dropbox folder that maybe those releases of the "locked" files might be unlocked. But I have no idea which is why I have about a month on this problem!
Thank you for your help.
- Nancy
Dropbox Community Moderator
Hi USMCSGT323, and sorry for jumping in here.
Do you mind if we open a ticket for you, so that we can look into your Dropbox account and investigate this further?
