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Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

Can't Change Email Address

I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a fi...
account access
Account Settings
Multiple Accounts
security
Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

If nobody has experienced this issue, does someone have an email address for Dropbox support?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Smart-Monkey, thanks for reaching out to us!

It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. 

Were you perhaps previously in a Dropbox Business team that was downgraded?

If you go to this page, what plan do you see for your account?

Keep me posted!
  • Smart-Monkey's avatar
    Smart-Monkey
    Explorer | Level 4
    5 years ago

    Thanks for the quick response, Hannah!

    I'm using the basic plan right now.

    I don't want to join another team, I just want to change the email associated with my account.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Thanks for the update on this and happy Monday!

      The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. 

      Was your account in a Business team that was downgraded?

      Can you try the steps to leave a free team from this article and let me know if they helped?
      • Smart-Monkey's avatar
        Smart-Monkey
        Explorer | Level 4
        5 years ago

        The only team I'm part of is a free team I created prior to February 2018.

        From reading the link you gave me, if I leave this team the only way I can recreate it is by upgrade to business?

        It doesn't make sense for me to do that, since it's just a team my wife and I use to share files with each other.

        Is there any other way to change my email address aside from leaving that team?

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