Forum Discussion

Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

Can't Change Email Address

I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a fi...
account access
Account Settings
Multiple Accounts
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Smart-Monkey, thanks for reaching out to us!

It sounds like you've either been invited to a Dropbox Business team or you're already a member of one. 

Were you perhaps previously in a Dropbox Business team that was downgraded?

If you go to this page, what plan do you see for your account?

Keep me posted!
Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

Thanks for the quick response, Hannah!

I'm using the basic plan right now.

I don't want to join another team, I just want to change the email associated with my account.

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