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Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

Can't Change Email Address

I'm trying to change the email address for my account but something's not working right. I went to Settings and clicked to edit email. From there I get a popup asking for the new email address, a fi...
account access
Account Settings
Multiple Accounts
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the update on this and happy Monday!

The thing is that for you to get this error message, you've probably been invited to a Dropbox Business team or perhaps you're a member of a free team. 

Was your account in a Business team that was downgraded?

Can you try the steps to leave a free team from this article and let me know if they helped?
Smart-Monkey's avatar
Smart-Monkey
Explorer | Level 4
5 years ago

The only team I'm part of is a free team I created prior to February 2018.

From reading the link you gave me, if I leave this team the only way I can recreate it is by upgrade to business?

It doesn't make sense for me to do that, since it's just a team my wife and I use to share files with each other.

Is there any other way to change my email address aside from leaving that team?

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