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mrylander's avatar
mrylander
Helpful | Level 6
3 years ago
Solved

Can't disable Dropbox Backup

I'm trying to disable backup but getting the error message below. Mac OS 13.2.1 (22D68). Dropbox Beta.

Account Settings
desktop
Dropbox Backup
Mac
  • mrylander's avatar
    mrylander
    3 years ago
    Hi Daphne - here is what they suggested. It fixed the issue for me. Good luck.

    1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
    3) Select the Account tab.
    4) Click the "Sign Out" button in the Account tab.
    5) Your Dropbox will then prompt you to re-enter your account information.

    Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.

13 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mrylander, thanks for bringing this to our attention.

     

    Is it possible that syncing is paused on the Dropbox application?

     

    If not, what's the sync status and version of the app?

     

    You can hover over the Dropbox icon in your menu bar, to see this info.

     

    Let me know and we'll go from there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update and the screenshots, mrylander.

     

    If you haven't already, can you please restart your computer?

     

    Also, please make sure that no other apps are running at the time you try to disable backup and let us know if the issue persists.

  • mrylander's avatar
    mrylander
    Helpful | Level 6
    3 years ago

    I restarted and closed all apps. Here are the two screens that appear after attempting to stop backups. The first screen only appeared once and I could not repeat that one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info and the screenshots, mrylander.

     

    Can we perhaps send you an email, so we can look further into this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, mrylander! I just sent you an email, so I'll see you there. 🙂

  • Greensandz's avatar
    Greensandz
    Helpful | Level 6
    3 years ago

    Good morning,

    I am having the same issues.

    Please help!!

     

    Thank you

    Daphne

  • Greensandz's avatar
    Greensandz
    Helpful | Level 6
    3 years ago

    Good morning,

    Were they able to fix your issue?

     

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