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dperonteau's avatar
dperonteau
Explorer | Level 4
4 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
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Yusufi123's avatar
Yusufi123
Explorer | Level 3
4 years ago

Hi all

I am unable to receive any kind of email from the dropbox, like reset password email or verification email, I have already checked in junk folder and have added no-reply@dropbox.com to my address book. Please suggest, I have lost total access to my account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Yusufi123, how are you today?

     

    Can you also try requesting a new password reset email, using a different browser than the one you're currently using?

     

    Thanks a bunch! 

    • Yusufi123's avatar
      Yusufi123
      Explorer | Level 3
      4 years ago

      Thanks for the suggestion, but it still doesn't work.

      Previously I had been trying  with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

      Please suggest something else if possible.

       

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the update, Yusufi123.

         

        Would it be okay, if we reached out to you via email, so we can investigate this internally?

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