Forum Discussion

dperonteau's avatar
dperonteau
Explorer | Level 4
4 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
account access
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security
AleVilla's avatar
AleVilla
New member | Level 2
3 years ago

Hi Community:

I am not receiving a password reset email, it´s not in spam folder neither. Any suggestions ?

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AleVilla, thanks for bringing this to our attention.

     

    In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

     

    Do you have any other devices connected to your account?

     

    Keep me posted! 

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