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Change my email address without having access to email account used to create the dropbox account
Hej,
I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this?
I can access my account on my phone. Can I change the email address on the phone?
Best regards
Thommas
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
20 Replies
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- Chris_J
Super User alumni
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
- I want to change my email on Dropbox when I choose edit he said that we will send u an email to ur hotmail with all the instruction but I don’t have access to my hotmail
I want to send the instructions to my yahoo how can I do it - Mark
Super User II
Without access to the email address its almost certain you wont be able to change it. I'm afraid the work around is to set up a new account
- Mark
The only thing you can do is to get the company to reset your account, or, set up a new account and move all data over to it.
in order to change new mail i can`t access the previous email and password
how can i change previous email?
hi there
I too have the same problem as others - I try to login to my account to change my email address to my new work email but i get notification that a code has been sent to my email. however, I have moved jobs and can no longer access that email account.
And now reading through the community messages - it seems that if we can not access our old email addresses which was used to set up our accounts then we can not get back our accounts. Can you please confirm that this is the case? thank you
- Megan
Dropbox Community Moderator
Hi AWAUS2023, thanks for posting here!
Without access to the email address, I am afraid that there's not much you can do, since it wouldn't be possible to read this code, therefore access the account.
Is it not feasible to recreate the email address and attempt to login again?
Another thing you can perhaps try is to check whether you had previously installed the desktop app on one of your computers. If you had, then there’s a chance your local Dropbox folder is still located there, along with your files.
I hope this clarifies!
Megan, this is patently absurd. I have the same issue and can't change my email address because the code I need to retrieve will be sent to a non-existent address. I now can't set up Dropbox on my new laptop. I have 8 years' worth of illustration work that I can't access. This is my livelihood, and you tell me there is no workaround. People change emails all the time.
I will be left with no choice but to migrate all my 305GB worth of work over to Google Drive if this is not resolved.
