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RiB's avatar
RiB
New member | Level 2
3 years ago
Solved

Different Dropbox addresses on two different devices; how can I have the same address on both?

I have recently had trouble syncing on different devices and discovered that the dropbox address is different on each device.  How can I reset the addresses please?

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  • Hannah's avatar
    Hannah
    3 years ago

    Hi there, RiB, thanks for reaching out to our Community!

     

    If you see two different addresses on your devices, that means that you have two different Dropbox accounts linked to those devices.

     

    So, you'll need to figure out which one you want to keep, sign out of the one you don't want, and then sign in with the correct one.

     

    You can see how to sign out of your devices here.

     

    Let me know if you have any questions.

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, RiB, thanks for reaching out to our Community!

     

    If you see two different addresses on your devices, that means that you have two different Dropbox accounts linked to those devices.

     

    So, you'll need to figure out which one you want to keep, sign out of the one you don't want, and then sign in with the correct one.

     

    You can see how to sign out of your devices here.

     

    Let me know if you have any questions.

  • bishor's avatar
    bishor
    Explorer | Level 4
    3 years ago

    Thank you - as I have created new files in both accounts, is there a way to merge the accounts?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi bishor 

    No, sorry, there isnt. 

     

    The only thing I can suggest is creating shared folders between the two accounts to move everything over easily. 

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